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Frequently Asked Questions
Q. Do I need to be at home when my unit is delivered?
Yes, someone will need to be at home to sign for the unit. We will contact you prior to delivery to arrange a date and time that is convenient for you. We will endeavour to deliver exactly at the pre-arranged time but will need you to allow an hour or so window after the arranged time in case of delivery hold-ups out of our control. We will endeavour at all times to keep you informed.
Q. How did you work out the room area each unit will cool?
By dividing the cooling capacity (in Watts) of the unit by 120 Watts per square meter. For example a unit that can produce 2600 Watts of cooling will do an area of 2600 divided by 120 = 21.6 square meters. The 120 Watts per square meter is an industry standard for residential cooling based on standard double brick and tile or double brick and colorbond construction with ceiling insulation, using an evaporator entering air temperature of 27 deg Celsius dry bulb and 19 deg Celsius wet bulb and a condenser air entering temperature of 35 deg C.
If you do not have ceiling insulation or have large window areas exposed to direct sunlight it would be advisable to go to the next unit size up. If in doubt send us an email giving details of the room area, window sizes etc and we will recommend a unit to suit your requirements. We will give you as much help as you need to make your online purchase easy.
Q. How do I work out how much my unit will cost to run?
Simply multiply the kW input figure (see brochure) by how much you pay per kilowatt hour for your electricity.
If the unit has a power usage input in cooling mode of 1.07 kW per hour, and your electricity rate is 13 cents per kilowatt hour, then your cost on cooling would be 1.07 x 13 which equals 13.91 cents per hour. Note that once the unit reaches set point temperature, the unit will cycle off and not use electricity. On average in a residential situation an air conditioner will operate for 500 hours per year. The above model would cost approximately $69.55 to run for the year.
Q. How much will delivery cost me?
Free Delivery Australia Wide! - GetCool are pleased to be able to offer free delivery Australia wide to all our customers. We will deliver your new airconditioning unit right to your door absolutely FREE! Just another way GetCool are making purchasing an airconditioner online easier and cheaper for you. As our Jingle says "GetCool, Get Comfortable and Happy Too"..thats what we are all about, making you cool comfortable and happy..Free delivery is restricted to a maximum of 4 units per order. For orders of 5 or more units please for a delivery price prior to placing your order online.
Q. How safe is buying online?
Purchasing products online is very safe. We utilise the Secure Pay payment system, which offers the highest level of Internet payment security available today utilising encryption technology.
Q. What do you mean by a licensed contractor?
A licensed contractor is someone who holds a valid license under the Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995. All contractors are required by Australian law to hold one of these licenses in order to handle refrigerant. Always ask to see your installer or contractor's license before they install your air conditioner. Visit www.arctick.com.au to find a licensed contractor in your area. Depending on the kind of system being installed, the contractor should also have relevant state electrical and plumbing licenses - be sure to ask your installer to provide these before they install your air conditioner.
Q. What does COP stand for and what does it mean?
COP stands for Coefficient of Performance and is used to measure the efficiency of an air conditioner in the heating mode. The higher the COP the better the efficiency of the unit. For example a unit with an COP of 3.58 would give out 3.58 units of energy for every 1 unit of energy put in.
Q. What does dB stand for?
Abbreviation of 'decibel', the unit for measuring sound power (volume). dB(A) is a variation on the dB scale which takes into account human hearing response to low pressure level sound (such as that emitted by the outdoor units of air conditioning systems).
Q. What does EER stand for and what does it mean?
EER stand for Energy Efficiency Ratio and is used to measure the efficiency of an air conditioner in the cooling mode. The higher the EER the better the efficiency of the unit. For example a unit with an EER of 3.19 would give out 3.19 units of energy for every 1 unit of energy put in.
Q. What does Heat Pump mean?
Heat Pump is a term used to describe an airconditioning unit that heats as well as cools. In the cooling cycle the unit takes heat out of the room and on the heating cycle it puts heat into the room. Heat Pump units are more often referred to as Reverse Cycle systems.
Q. What does Reverse Cycle mean?
Reverse Cycle is a term used to describe an airconditioning unit that heats as well as cools. In the cooling cycle the unit takes heat out of the room and on the heating cycle it puts heat into the room. Reverse Cycle units are sometimes referred to as Heat Pumps.
Q. What does the Hot Buy Logo mean?
The "Hot Buy" logo indicates a unit that in our opinion offers exceptional value for money. It may not be the cheapest unit but one which, with our experience, we feel offers the best in styling, reliability, performance and features for its price. It's the one we would have in our own homes.
Q. What if my room area is bigger than 73 square meters?
The largest wall splits currently available on the market have a cooling capacity of about 8800 watts. These units will only effectively cool an area of about 73 square meters. For areas above this you will need multiple wall splits or a large capacity cassette, under ceiling or a ducted system. If you are in any doubt contact us via email giving us the square meter area of your room and we will gladly recommend some options. After all, we are here to help you!
Q. What if my unit breaks down under warranty?
Should your unit break down whilst under warranty simply fill out the Warranty Service Form on the website send it off and the manufacturers warranty agent will be in touch to arrange a time to come out and fix your system.
Q. What is a kilowatt / hour?
A kilowatt hour (abbreviation: kWh) is the common unit of measure for electrical energy consumption over time.
Q. What is a kilowatt?
A kilowatt (abbreviation: kW) is 1000 watts and is a measure of cooling capacity. It also a measure of electrical input.
Q. What is a Multi Split Unit?
A multi split unit is a system that utilises one outdoor unit, also called a condensing unit, which is connected to two or more indoor units. This enables you to cool two or more rooms with one system and saves buying individual units each with their own outdoor unit. Multi split systems are usually used where space to mount the outdoor unit is limited. Our recommendation would be to use individual units when space constraints are not a factor.
Q. What is a single split system?
A split system is one which has two separate units making up the system - an indoor unit (evaporator), which is located inside the space being cooled, and an outdoor unit (condenser) where the heat from inside is rejected. The two units are connected by pipes which carry refrigerant.
Q. What is refrigerant?
Refrigerant is used in refrigerated systems to transfer heat from the evaporator to the condenser, where it is rejected to the atmosphere. Most residential air conditioners use either an HCFC (hydrochlorofluorocarbon) or HFC (hydrofluorocarbon) as refrigerant. HCFCs and HFCs both contribute to global warming if they are released to the atmosphere. HCFCs also contribute to ozone depletion if released to the atmosphere. As a result, it is important that air conditioners using these gases are installed properly to ensure that the gas remains inside the system.
By law, only a licensed contractor is allowed to handle these refrigerants - always use a licensed contractor to install your air conditioner.
Q. What is the difference between an inverter and a standard unit?
An inverter unit has a variable speed compressor that speeds up or slows down depending on how much cooling is required. This allows the system to run more efficiently as it uses less energy as the room cools down. A standard unit has a constant speed compressor that uses the same amount of energy regardless of how much cooling is required. Inverter units also tend to be quieter than standard systems.
Q. What maintenance is necessary on my unit?
It is essential that filters be cleaned on a regular basis. In times of frequent use, filters should be removed from the unit and vacuumed or washed in warm soapy water every two weeks. For residential use air conditioners, an annual service call with an accredited air conditioning service company is highly recommended to ensure longevity of the unit.
Q. What will it cost to install my unit?
Installation costs vary depending on a number of factors and can only really be determined by a site visit from a qualified installer. A typical back to back installation will be around $500 - $650. Don't be fooled by promises of cheap installations which will ultimately end up costing more money to rectify, may reduce the performance and life of your unit and could compromise the manufacturer's warranty.
Q. Which came first, the chicken or the egg?
Come now people; ask us a question we know the answer to.
Q. Who are you guys?
We are a bunch of cool guys and girls dedicated to supplying you with quality air conditioning systems at fantastically low prices. We have been involved in the air conditioning industry since 1977 and now bring you this convenient way to shop for your air conditioner.
Q. Why does a red cow give white milk when it only eats green grass?
Please people be serious now!
Q. Why dont you do installations?
Our expertise is in finding and purchasing the best brands at the lowest prices. We believe we should leave the installation to those who are expert at it. All of the installers who offer their services on this site are trained and licensed and will be able to provide you with a quality installation that will ensure your unit gives you years of trouble free comfort.
Q. Why dont you offer cooling only products.
The price difference between cooling only and reverse cycle units is so close that it simply wouldn't be worth buying a cooling only unit. Even if you never used the heating function on the unit it the cost difference is insignificant and at least you have the ability to heat the room on the odd occasion you might need to. Should you absolutely have to have a cooling only unit please send us an email and we will price one up for you.
Q. Why should I buy from you?
Because we give you the convenience of shopping from home and offer everyday low prices on quality brand systems, plus we deliver them to your door. We give unbiased opinions on the products we sell and genuinely want you to be happy with the product you purchase. We are a totally independent privately owned company with no links to any specific manufacturer. If it's good quality and offers value for money we sell it, if its not and it doesn't we don't.
